From September to December 2016, MIX workshops take place the second Tuesday of each month (except November which will be on the 3rd Tuesday) from 12:00-1:30pm.
New this fall, all Marlboro MIX workshops will take place at the River Garden as part of the Strolling of the Heifers Brown Bag Lunch series.
Join us for:
"Do You Want to Become a Gold Star Board Member" with Abbie Von Schlegell - Tuesday, September 13
If you currently serve on a nonprofit board or are considering service, this workshop will provide you with concrete facts and methods to be a Gold Star Board member! You will explore trends fueling boardroom deliberations; learn about new approaches being taken by nonprofits; tackle tough questions every responsible board is asking; and share ideas and solutions to today's challenges.
The Importance of Keeping Customers Even When You Make a Mistake with David Williamson with David Williamson, Tuesday, October 11
Seeing the experience of a service interaction through the guest's eyes is at the center of great service delivery, but what happens when it goes wrong? This class will explore some of the ramifications of service failure, and the value of going the extra mile to recover a service failure. How important? Well, here's a hint to think about before we meet in person: It costs from 4 times, to as much as 30 times, to acquire a new customer, compared to retaining an existing one.
Play it Forward: An Afternoon of Compassionate Creativity with Kali Quinn, Tuesday, November 15
What do you do when you don't know what to do? Author, performer, and teacher Kali Quinn recently completed a 10,000-mile trek bringing her new book, I Am Compassionate Creativity, into the homes and hearts of people throughout the US. She arrives in Brattleboro to share stories from her tour experience and her book, offering a rejuvenating afternoon that focuses on the power of vulnerability, presence, and empathy. An enlightening, interactive experience - especially for business professionals, medical practitioners, and educators.
Effective Leading and Decision-making using the Learning Compass with Merryn Rutledge, Tuesday, December 13
For groups and teams that want to excel, good decision making is essential. In this interactive workshop, you will learn the eight-steps for sure, nimble decision making, handily depicted as a Learning Compass©. Team member know-how in using all eight Compass points can make the difference between thriving or bumping along, and engaging or losing employees. Just think of a team with analysis paralysis, bad snap decisions, no follow-through, or conflict.
Through real business examples and fun practice, this workshop shows how to do smart decision making that supports sustainable business, positive culture, and innovation.
Questions? Contact Julie Jansen, firstname.lastname@example.org, 802-258-9204