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Results-Based Accountability

RBA is a disciplined way of thinking, planning, and acting to move communities forward on big challenges requiring collective action.

Results-Based Accountability is a planning and evaluation framework developed by Mark Friedman.  It helps organizations develop performance measurement systems, asking three transformational questions about their operations:

  • How much are we doing?

  • How well are we doing it?

  • Is anyone better off?

Why results-based accountability?

Over the past several years, Results-Based Accountability (RBA) has taken root in Vermont. It has become the go-to planning and evaluation framework for dozens of nonprofits, for United Ways and community coalitions, for private funders, state agencies, and the Vermont State Legislature. Our trainings introduce the key components of Results-Based Accountability in order to help your organization use data to evaluate and improve programs, understand and communicate your impact, and drive strategy. We have successfully facilitated RBA for strategic planning, coached coalitions in the integration of RBA and the collective impact approach, and trained organizations in using data for storytelling.

The Center for New Leadership has been instrumental in this important culture change, offering training, coaching, and support to Vermont leaders as they gain the knowledge and tools to embed RBA in their own organizations. We’ve done this through our collaboration with Common Good Vermont called Benchmarks for a Better Vermont.

What We Offer

The Center for New Leadership offers high-quality, affordable Results-Based Accountability training to mission-driven organizations of all sizes. We are uniquely positioned to develop cross-disciplinary workshops, facilitation, and training. We offer public trainings and are also available to design a curriculum that meets your specific needs.

Request personalized consulting, coaching or trainings for your organization.

Request information on any future public trainings.

Find information and history on our Results-Based Accountability work through Benchmarks for Better Vermont


“As an organization we will be better equipped not only to measure if our customers are better off but if our staff are better off in how they do what they do.”

“I was really impressed with facilitation style, level of engagement, variety of activities, and continual checking for understanding.”

“I didn’t come to this workshop with a learning goal, but I left with one—to implement RBA in my programs!”

“After this training I will start to question the relevancy of certain services based on limited resources and whether there is a better use of our limited funds.”

Upcoming Public Trainings

Our most recent public RBA training was in April 2018. We don’t have any public trainings scheduled now but if you are interested in hearing about the next one or can help us fill a room in your community, please let us know.


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