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Results-Based Accountability

RBA is a disciplined way of thinking, planning, and acting to move communities forward on big challenges requiring collective action.

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Results-Based Accountability is a planning and evaluation framework developed by Mark Friedman.  It helps organizations develop performance measurement systems, asking three transformational questions about their operations:

  • How much are we doing?

  • How well are we doing it?

  • Is anyone better off?

Why results-based accountability?

Over the past several years, Results-Based Accountability (RBA) has taken root in Vermont. It has become the go-to planning and evaluation framework for dozens of nonprofits, for United Ways and community coalitions, for private funders, state agencies, and the Vermont State Legislature. Our trainings introduced the key components of Results-Based Accountability in order to help  organizations use data to evaluate and improve programs, understand and communicate their impact, and drive strategy. We have successfully facilitated RBA for strategic planning, coached coalitions in the integration of RBA and the collective impact approach, and trained organizations in using data for storytelling.

The Center for New Leadership has been instrumental in this important culture change, offering training, coaching, and support to Vermont leaders as they gain the knowledge and tools to embed RBA in their own organizations. We’ve done this through our collaboration with Common Good Vermont called Benchmarks for a Better Vermont.


“As an organization we will be better equipped not only to measure if our customers are better off but if our staff are better off in how they do what they do.”

“I was really impressed with facilitation style, level of engagement, variety of activities, and continual checking for understanding.”

“I didn’t come to this workshop with a learning goal, but I left with one—to implement RBA in my programs!”

“After this training I will start to question the relevancy of certain services based on limited resources and whether there is a better use of our limited funds.”


(a mostly random selection of Marlboro microdestinations)